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Our customers need various levels of support. Technical Support/Field Service Engineering answers their questions about using GE MDS products in their systems. We provide information regarding application, licensing, product maintenance, special product design, and testing. We also offer field support and training. Here's some support you can get right here on our web site:
On-Site technical assistance is available for routine maintenance, system evaluation assistance, or troubleshooting for a communications difficulty. To save our customers time we try to resolve technical issues by phone or email first. When on-site field service is needed, we offer worldwide support.* For more information about GE MDS on-site services, including lead times for scheduling and current rates, please contact us at 585-241-5510. *GE MDS Technical Services personnel will not travel to regions where the US Department of State has posted a current travel warning or prohibition. |
