Please make sure the label affixed to the boxes contains the following information:
GE MDS
ATTN: Product Services Group
(SRO No. XXXX )
175 Science Parkway
Rochester, NY 14620
USA
If the return of product is for credit, even exchange, or trade in, it will be necessary to contact a Customer Support or Inside Sales Representative. To reach the appropriate representative, please call (585) 242-9600.
The standard service time is 8 business days based on receipt date.
See Product Conversion section for information on reconfiguration of customer owned equipment.
Please note: All warranty will be voided if the product is not returned in original casing, or if there are signs that the equipment has been tampered with or altered by someone besides GE MDS.
Please make sure to reference the SRO # on the outside of the box and on any correspondence that pertains to the SRO (i.e. Purchase order, packing list). Also, please make sure the "ship to" & "bill to" addresses are on the correspondence sent with the product.
Please note: It is not necessary to return cables or manuals for product being returned for service.
The product must be properly packed for return to GE MDS. The original shipping container & packing material should be used whenever possible.
The shipment must be returned to us "FREIGHT PREPAID." We suggest using a courier service such as DHL or FEDEX. The use of regular air freight requires the air way bill state "Forward in bond to Rochester, NY. Notify Danzas (A.E.I.) @ 585-436-3490, option "2" for customs brokerage / customs clearance." When returning product to GE MDS, please make sure to send a Proforma/Customs Invoice with the product being returned. The information needed on the Proforma/Customs Invoice is as follows: quantity of equipment, model number and description of product, origin of manufacture, dollar amount for equipment, and reason for return. For out of warranty services a Purchase order or pre-payment will be required prior to returning equipment from service.
GE MDS requires Pre-Payment for non-warranty service and product conversion prior to returning equipment to the customer:
Transfer Funds to:
Deutsche Bank Trust Company Americas
60 Wall Street
NYC 60-2801
New York, New York 10005-2858
Account Name: GE MDS LLC
Account #: 50281939
ABA #: 021001033
Swift Code: BKTRUS33
When transferring pre-payment please make sure to reference the SRO # that the pre-payment is for. When requesting an SRO please provide shipping information if using a courier other than DHL or Federal Express.
