Please make sure the label affixed to the boxes contains the following information:
GE MDS
ATTN: Product Services Group
(SRO No. XXXX )
175 Science Parkway
Rochester, NY 14620
USA
If the return of product is for credit, even exchange, or trade-in, it will be necessary to contact a Customer Support or Inside Sales Representative. To reach the appropriate representative, please call (585) 242-9600.
The standard service time is 8 business days based on receipt date.
For out of warranty services a purchase order, credit card or some form of payment will be required prior to returning equipment for service.
See Product Conversion section for information on reconfiguration of customer owned equipment.
Please note: It is not necessary to return cables or manuals for product being returned for service.
The product must be properly packed for return to GE MDS.
The original shipping container and packing material should be used whenever possible.
Please note: All warranty will be voided if the product is not returned in original casing, or if there are signs that the equipment has been tampered with or altered by someone besides GE MDS.
Please make sure to reference the SRO # on the outside of the box and on any correspondence that pertains to the SRO (i.e. purchase order, packing list). Also, please make sure the “ship to” and ”bill to” addresses are on the correspondence sent with the product.
After the service has been completed, the product will be returned by the same method used to ship to GE MDS (with the exception of items received through US Mail, they are shipped out using UPS Ground). Please specify any preferences for alternative shipping arrangements.
It is the responsibility of the shipper to pay the freight for product being return to GE MDS for product servicing
