Warranty Overview | Non-Warranty Overview | Extended Warranty Overview

GE MDS offers a number of Product Services including a Standard Product Warranty, LEDR Product Warranty, additional Extended Warranty options, and supplemental Non-Warranty services. These warranty services will be offered to the extent that replacement materials are available.

• Approved Bid Specification (normally an associated cost)
• Approved Quotation (normally an associated cost)
• Disposition Notification via DCN Approval and Disposition
• Approved Technical Services or Product Service Field Bulletin.
• Damages due to Neglect, Misuse of Product Application, Abuse, or Act of God (ex. Lightning)

GE MDS may either repair or replace at its option, any component, which fails during the warranty period. GE MDS product warranty coverage does not include product conversions.

All products, which have completed GE MDS warranty and Non-Warranty servicing, are covered under warranty for an additional six months from the date of the return SRO shipment. This six-month warranty only covers the actual service performed, which is documented in the initial SRO service record. Specific Warranty Exclusions are defined later in this section.

The standard cycle time for Warranty, Non-Warranty and Extended Warranty product servicing is eight (8) business days for Non Tier 1 customers and five (5) business days for Tier 1 customers.

Standard 8 Day, 5 Day or Expedited (3 Day) service cycle times cannot be guaranteed for quantities exceeding ten (10) units. For quantities exceeding ten (10) units, the remaining units will be logged in on the date the first 10 are due, with the cycle time being 8, 5 or 3 days.

All service pricing is in US dollars and the flat rate does not include sales tax, duties, shipping charges etc. Flat rate pricing is for service only. GE MDS reserves the right to modify service pricing, as business conditions dictate without advanced notification.

All warranties may be excluded, contingent upon improper use of the product. GE MDS warranties will not apply:

1. If adjustment, repair, or product or parts replacement is required because of accident, unusual physical, electrical or electromagnetic stress, neglect, misuse, failure of electric power, environmental controls, transportation, failure to be maintained properly or otherwise used in accordance with GE MDS specifications, or abuses other than ordinary use;
2. If the product has been modified by Buyer, or has been repaired or altered outside GE MDS's repair facility, unless GE MDS specifically authorizes such repairs or alterations in each instance; or
3. Where GE MDS serial numbers, warranty data or quality assurance decals have been removed or altered.

Including the warranty period, GE MDS agrees to service its products and maintain pending parts availability of components and materials, an inventory of spare and servicing parts for the Product for a period up to five (5) years.

The Warranty period commences from date of shipment and is defined per the following Standard Product Warranty Certificate and LEDR Product Warranty Certificate links:

Standard Product Warranty Certificate (PDF )

LEDR Product Warranty Certificate (PDF )

It is the Customer's responsibility to return, at its expense, any product to GE MDS, which may require services. The Customer must obtain a Service Request Order (SRO) number and shipping instructions from GE MDS, prior to returning any product.

Freight charges for the return of the product to the Customer will be paid by GE MDS. GE MDS Warranty coverage includes freight expense only. All other associated shipping costs (i. e. customs clearance, duties, etc.) are the responsibility of the customer.

For OEM products not manufactured by GE MDS, the original manufacturer's or licensor's warranty will be assigned to the Buyer to the extent permitted by the manufacturer or licensor and is in lieu of any other warranty, expressed or implied.